Refund policy

WE GUARANTEE 100% OF REFUND AND EXCHANGE!

You can request for return and refund up to 10 days after receiving the products!

You can also request for exchange up to 10 days after receiving the products!

 Check below more information about the process. Dont worry, it is easy! Just need to communicate us by e-mail about your request!

 

EXCHANGES AND RETURNS

All we want is to see our customers satisfied and happy, in this way, we have created our policy of exchange, return and refund to provide you the best service and experience in shopping with us. Please read the policy below carefully and, if you do not agree or have any questions, ask us before finishing your purchase.

You can register your exchange or return for refund request at this link:  https://www.codeearringsforman.com/pages/contact

Every request must be sent to: contact@codeearringsforman.com

 

EXCHANGES

The need for exchange must be communicated to the company by e-mail, or using this link to fill the contact form:  https://www.codeearringsforman.com/pages/contact

After filling this formular you will receive a free shipping label for return.

The communication of exchange must occur within 10 (ten) days, counted from the receipt of the product. If this period has expired, the customer's right to make the exchange will be terminated, and the decision to accept the exchange will be made by CODE.

Since the right of exchange has been confirmed and authorized by the official communication of CODE, the customer must send the products under the following conditions:
- Forward the order with all documents received;
- The product must be new, with no traces of use or washing;
- The product label must be intact and affixed to the part.

Once we receive the return, our Quality Control Department will perform an analysis to confirm the above conditions.

If the product passes through the analysis, the exchange will be made, and CODE will forward the new product to the customer, through the post office.

The exchange can be granted by CODE with a code if discount to a new purchase in to the website, this code will include the amount paid to the returned products + new shipping cost (you will not pay the new shipping) - the discounts received by at original order.

It is important to note that we do not exchange products that have odor, misuse or modifications and that are not labeled.

Ship your package prepaid and insured, for your protection, in case of loss to:

CODE JEWELRY, LLC

7345 W SAND LAKE RD, STE 210
ORLANDO, FL 32819

 

RETURNS

The need for return must be communicated to the company by e-mail, or using this link to fill the form. https://www.codeearringsforman.com/pages/contact

After filling this formular you will receive a free shipping label for return.

The communication of return must occur within 10 (ten) days, counted from the receipt of the product. If this period has expired, the customer's right to make the return will be terminated, and the decision to accept the return will be made by CODE .

Since the right of return has been confirmed and authorized by the official communication of CODE , the customer must send the products under the following conditions:
- Forward the order with all documents received;
- The product must be new, without odor, traces of use or washing;
- The product label must be intact and affixed to the part.

It is important to note that we will not receive returns of products that have odor, misuse or modifications and that are unlabeled.

Once we receive the products, our Quality Control Department will perform an analysis to confirm the above conditions.

If the product passes through the analysis, the refund will be made through credit card used during the purchase, or by deposit into a bank account indicated by the customer, if requested by CODE only.

We will refund all the amout paid to you, including costs of shipping if necessary, less the discounts granted during the purchase.

You can also make a partial return. If this happens the amount for refund will be the original price paid by the returned products, less the discounts received over this product.

Ship your package prepaid and insured, for your protection, in case of loss to:

CODE JEWELRY, LLC
7345 W SAND LAKE RD, STE 210
ORLANDO

FL 32819

 

REFUND

The refund will be made on credit cards used during the purchase or deposit in a bank account indicated by the client, just if requested by CODE.

The customer will only be entitled to a refund if he complies with the quality analysis requirements of the returned products listed in the RETURN policy mentioned above.

The refund will be made within 7 (seven) days after approval of quality analysis.

In accordance with the policy of the credit card companies, the amounts refunded on the credit card may take up to 60 (sixty) days to appear on your credit card bill.

Graciously
CODE TEAM